The Shire of Waroona, nestled in the picturesque Peel Region, offers the best of country living, nestled between the forests of the Darling Scarp and the fishing-friendly beaches of the Indian Ocean. Just a short drive from Mandurah and Bunbury, Waroona is a welcoming regional community that values connection, lifestyle and local pride.
We are seeking a friendly, reliable and detail-focused person to join our team as a Customer Service Officer (Records).
This role is ideal for local residents looking to start a career in administration or local government. Full training and support will be provided, so while previous experience is beneficial, it is not a requirement for this role.
Working from our newly renovated office, you will join our supportive customer service team and assist with backup front counter and phone customer service support, responding to email enquiries, managing incoming and outgoing correspondence, maintaining the Shire’s electronic records and document system and providing administration support across a wide range of Shire services.
This job-share position is two days per week. The current roster is Thursday and Friday, however alternative days may be discussed with the successful applicant. You will be working alongside an experienced team member who will provide training and mentoring when you commence. As part of the job-share arrangement, the successful applicant will also provide relief for their teammate during periods of planned leave to ensure service continuity.
We are looking for someone who enjoys helping people and being part of a friendly team, has good attention to detail and organisational skills, is comfortable using computers and learning new systems, communicates clearly and professionally and takes pride in providing great customer service.
To apply, please submit a cover letter, resume and address the selection criteria, as outlined in the application package available by clicking the link below or by request via email to hr@waroona.wa.gov.au.
CSO Records - Part Time Job Share - Application Package
For further discussions regarding this position, please contact Eden Pisconeri, Workplace Services Officer on 9733 7800. Applications should be clearly endorsed “Private and Confidential – HR.2526.029 – Customer Service Officer (Records)”. The Shire reserves the right to close applications prior to the advertised closing date of Friday 20th March 2026 @ 4pm, should a suitable applicant be identified.
The Shire of Waroona is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Mark Goodlet
CHIEF EXECUTIVE OFFICER |